Terms of Service

VITA  - Universe

Terms of Service

Last updated: August 2026.  Version 1.0 

Acceptance of Terms

By accessing or using the VITA Universe platform ("Service"), website, web application or mobile apps (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you and VITA Universe ("we", "our", or "us"). Please read them carefully before using our platform.

These Terms are between you and VITA-AMIKI GROUP PTE. LTD. (UEN 202553816C), a company incorporated in Singapore whose registered office is at 10 Anson Road, #32-01, International Plaza, Singapore 079903 ("VITA", "we", "our" or "us"). "VITA Universe" and "VITA - Universe" are trading names of that company. You can contact us at contact@vita-universe.com

These Terms apply to the VITA Universe website, the VITA Universe web application and the VITA Universe mobile applications for iOS and Android (together, the "Service").

These Terms are a legally binding agreement between you and VITA-AMIKI GROUP PTE. LTD. Please read them carefully before using the Service. If your employer or another organisation has given you access to VITA Universe, these Terms and the End User Terms you accept at first login apply to you, and the Corporate Subscription Agreement between us and that organisation governs the commercial arrangement between us and it. Where these Terms conflict with the End User Terms in respect of your personal use, the End User Terms prevail, except that where the End User Terms summarise something these Terms or our Privacy Policy set out in full, the fuller statement applies. Nothing in the Corporate Subscription Agreement gives your employer any right to see what you write on the Service, and any claim you bring about what you have written is subject to the enhanced liability limit in that agreement rather than to the limit in these Terms.

When you create your account you must accept these Terms and confirm you have read our Privacy Policy, which explains what information we collect and what we do with it. We record the date, time and version of the Terms you accepted. Accepting these Terms is not consent to receive marketing from us. 

Account Terms

Registration: To access our programs, you must create an account by providing accurate and complete information. You are responsible for maintaining the accuracy of your account details.

Accuracy: You agree that all information you provide during registration and while using the Service is truthful, accurate, and up to date.

Security: You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately if you suspect any unauthorized access to your account.

You must be at least 18 years of age to create your own account and use the Service. The Service is not directed at children and we do not knowingly collect personal data from anyone under 18. If you are creating an account on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

You are responsible for the accuracy of the information in your account and for keeping your password confidential. We may suspend your account if we reasonably believe your credentials have been compromised, and will tell you if we do. 

Programs & Content

Digital access: All programs are delivered digitally through the Service. Each programme is made up of lessons, and each lesson includes a short film and a set of exercises. If you buy a programme directly from us, you may access it for your personal, non-commercial use for for at least [ ] months from the date of purchase. There is no separate subscription and no recurring charge.. We may update or replace programmes at any time. If we decide to withdraw the programme you have bought, we will give you at least 90 days’ written notice and you may complete it during that period, and should not withdraw it before the end of the 24-month minimum. Where your access is provided by an organisation, it lasts for as long as that organisation provides it and ends when your access under its subscription ends. 

Intellectual Property: All content on the VITA Universe platform, including but not limited to video lessons, text, graphics, logos, exercises, and program materials, is the intellectual property of VITA Universe and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any of our content without prior written consent from VITA Universe.

What You Write for Yourself

Our lessons concern exercises and questions. You answer them for yourself, in your own notes. The Service does not give you a field to type into, and we do not receive, see or store anything you write in response. Please keep your answers somewhere private. 

Important: What VITA Universe Is and Is Not

VITA Universe is education, training and personal development in mental strength and resilience. It is not a medical device, and it is not intended to diagnose, prevent, monitor, treat, alleviate or manage any disease, disorder, injury, ailment or condition, including any mental illness or disorder, or the symptoms of any of them.

The Service is not healthcare, therapy, counselling, psychological or psychiatric treatment or medical advice, and it is not a substitute for any of them. Using the Service does not create a doctor-patient, therapist-client or other professional care relationship between you and us. Nothing on the Service is medical, psychological, psychiatric or therapeutic advice, and we do not assess, diagnose, treat or monitor you. Where our programmes draw on psychological or sociological ideas, they do so to inform educational content, not to provide psychological services. Nothing on the Service should be relied on as a reason to disregard, delay or stop professional advice or treatment. If you are receiving care, or think you may need it, please speak to a qualified healthcare professional.

We do not promise any particular outcome, improvement or result from using the Service.

Testimonials and ambassadors. People who speak publicly about VITA Universe are describing their own experience. What they say is not a promise or a prediction of any result for you, and nothing they say is medical, psychological or therapeutic advice.

The Service is not a crisis or emergency service and is not monitored in real time. If you are in a crisis, or you are worried about your immediate safety or someone else's, contact your local emergency services or a crisis support organisation now. 

Mobile Apps (iOS and Android) 

We grant you a personal, non-transferable, non-exclusive, revocable licence to install and use the VITA Universe app on Apple-branded devices you own or control, or on Android devices you own or control, in accordance with the usage rules of the applicable app store and these Terms. The app is licensed to you, not sold.

You obtain the app through the Apple App Store or Google Play and your use is also subject to those stores' terms. We may set minimum supported operating system versions, and we are not responsible for app store availability, device compatibility or network charges. We may issue updates, and some updates may be necessary for the app to keep working. Nothing is bought inside the app: it lets you use programmes you already have access to. Whoever the app is listed under on the App Store and Google Play, these Terms are with us and we remain responsible to you for the app and for the Service delivered through it.

The app may ask permission to send you notifications, to store content on your device for offline use and to access device storage. You can change these permissions in your device settings at any time. We use notifications to tell you about your own account and programmes; we will only send you marketing by notification if you have separately agreed to it. Content saved for offline use stays on your device for your personal use only, and is not sent back to us, and is removed when your access ends. .

Apple-specific terms. These Terms are between you and us only, and not with Apple, and we alone are responsible to you for the app and its content, whoever the app is listed under the App store. Apple has no obligation to provide any maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund any purchase price you paid for the app itself, if any; ; to the maximum extent permitted by law, Apple has no other warranty obligation in respect of the app. We, and not Apple, are responsible for any claim relating to the app or your possession or use of it, including product liability claims, any claim that the app fails to conform to a legal or regulatory requirement, and claims under consumer protection or privacy law. We, and not Apple, are solely responsible for the investigation, defence, settlement and discharge of any third-party claim that the app infringes that party's intellectual property rights. You confirm that you are not located in a country subject to a US Government embargo or designated by the US Government as a terrorist-supporting country, and that you are not on any US Government list of prohibited or restricted parties. You must comply with any applicable third-party terms when using the app. Apple and its subsidiaries are third-party beneficiaries of these Terms and, on your acceptance of them, will have the right to enforce them against you. 

Purchases & Refunds

Pricing: Where you buy directly from us, prices are displayed on our website. If you are a consumer, the total price including all taxes is shown to you before you place your order. In any other case prices are exclusive of tax, which is added at checkout and shown to you before you pay. We may change our prices at any time, but a change will not affect a purchase already completed. If your access is provided by your employer, you pay nothing and this section does not apply to you .

30-Day Money-Back Guarantee: If you buy a programme directly from us as a consumer, you may contact us within 30 days of purchase for a refund of the amount you paid, , no questions asked. We bear any payment processing charges, so you receive everything back you paid us. This guarantee is in addition to, and does not affect, any statutory right you have. It does not apply where access has been provided to you by your employer or another organisation under a corporate subscription, and it does not entitle that organisation to any refund.

All payments are processed securely through Stripe. We do not store your payment credentials on our servers.

If something is wrong. If the Service does not work as described, tell us and we will put it right within a reasonable time and at no cost to you. If we cannot, you may be entitled to a price reduction or to end the contract and get your money back. Nothing in these Terms affects these rights 

Acceptable Use

When using VITA Universe, you agree not to:

Share, redistribute, or resell your account access or program content to any third party.

Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.

Attempt to interfere with, compromise, or disrupt the Service or its underlying infrastructure.

Use automated systems, bots, or scraping tools to access or extract content from the platform.

Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

Reverse engineer, decompile or disassemble any part of the Service, except to the extent we cannot lawfully prevent it.

 Circumvent or interfere with any authentication, access control, rate limit, watermark or other technical protection measure.

Use the Service, or any content on it, to develop, train, fine-tune or evaluate any artificial intelligence or machine learning model, or input it into any such system, except where a statutory permitted use applies which cannot be excluded by contract.

Post, store or transmit anything unlawful, abusive, harassing, defamatory or infringing, or anything that encourages self-harm or violence.

Use the Service in a way that could damage, disable or impair it, or that places an unreasonable load on our infrastructure. 

Limitation of Liability

The Service provides educational content for personal development purposes. Our programs are for personal development. It is not a medical device and is not a substitute for professional medical, psychological, psychological or therapeutic advice, diagnosis or treatment. Please read the section "Important: What VITA Universe Is and Is Not" above. .

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited. If you are a consumer, nothing in these Terms affects your statutory rights, and where any provision of these Terms conflicts with a mandatory rule of the law of the country where you live, that rule prevails. Subject to that, and to the fullest extent permitted by law, VITA Universe shall we are not be liable for any indirect, incidental, special, consequential, consequential or punitive damages, or for any loss of profit or revenues, revenue, whether incurred directly or indirectly, arising from your use of the Service.

Subject to the paragraph above, our total liability for any claim arising from or related to these Terms or the Service shall not exceed the greater of (a) the amount you paid to us in the twelve (12) months preceding before the claim and (b) USD[ ]. This limit does not apply to any compensation you are entitled to under data protection law. If your access was provided by your organisation, our liability to your organisation is governed by our agreement with it. 

Termination

We may suspend or terminate your account and access to the Service if you materially breach these Terms, or if we reasonably believe your conduct is harmful to other users, to us or to third parties. We will give you notice and, where the breach can be put right and there is no risk of harm, a reasonable opportunity to put it right, unless we are prevented from doing so by law or the circumstances make immediate action necessary. If we end your access other than for your breach, we will refund a fair proportion of anything you have paid for access you have not received .

You may close your account at any time by contacting us at contact@vita-universe.com and, once that function is available, in your account settings. If you close your account, or we close it, you have 30 days to export what you have written on the Service. If we end your access because you have materially breached these Terms, we may end your right to access programmes you have purchased where the breach relates to that content or to the security or integrity of the Service; otherwise we will refund a fair proportion of what you have paid for access you have not received. In every case we will still let you export what you have written .

Changes to Terms

We may change these Terms where there is a valid reason to do so, including a change in the law, a change in the Service or a change in the way we operate. We will give you at least 30 days' notice by email or through the Service before a change that affects you takes effect, unless the change is required by law or is in your favour, in which case it may take effect sooner. We will update the "Last updated" date and version at the top of these Terms. Where a change to these Terms also materially reduces the Service for you, the 90 days' notice and the termination right in the section "Availability and Changes to the Service" apply instead. .

If you continue to use the Service after a change takes effect, you accept the revised Terms. If you do not agree, you may stop using the Service and close your account before the change takes effect, and we will refund a fair proportion of anything you have paid for access you have not received .

Governing Law

These Terms, and any non-contractual obligation arising out of or in connection with them, are governed by the laws of Singapore .

You and we agree that the courts of Singapore have jurisdiction over any dispute arising out of or in connection with these Terms or the Service. This does not deprive you of the protection of any mandatory rule of the law of the country where you live, and if you are a consumer you may also bring proceedings in the courts of that country, and we will bring proceedings against you only there .

Availability and Changes to the Service

 We aim to keep the Service available but we do not promise that it will be uninterrupted or error-free. We may carry out maintenance, and we will give notice of planned maintenance where we reasonably can.

We develop the Service continuously and may add, update, reorganise or retire individual programmes and features where there is a valid reason to do so, including keeping the Service secure and up to date, reflecting changes in the law, and improving it. We will not make a change that materially reduces the Service for you without giving you at least 90 days' notice and, where the change affects you more than minimally, the right to end the contract and receive a refund of a fair proportion of anything you have paid 

Third-Party Services

We use other companies to run the Service, including providers of cloud hosting, database and backup services, video hosting and streaming, email delivery, payment processing, content delivery and security, and the business software we use ourselves. We keep a current list and will send it to you if requested. How they use your information is described in our Privacy Policy. The Service may link to third-party websites, which we do not control and are not responsible for.

General

Force majeure. We are not liable for any failure or delay caused by an event beyond our reasonable control.

Severability. If any provision of these Terms is found to be invalid or unenforceable, it is severed or modified to the minimum extent necessary and the rest continues in force.

No waiver. If we do not enforce a right, that is not a waiver of it.

Assignment. You may not transfer your rights under these Terms. We may transfer ours to a successor in a merger or sale of our business, on notice to you and provided your rights are not reduced.

Language. These Terms are written in English. Any translation is provided for convenience only and the English version prevails, except where the law of the country where you live requires otherwise.

Complaints. If you are unhappy with the Service, please contact us at the address below and we will respond within 30 days. We do not currently participate in any alternative dispute resolution scheme. This does not affect your right to take legal action or to complain to a consumer protection authority in your own country 

Contact Information

If you have any questions about these Terms, or if you want to make a complaint, please contact us at contact@vita-universe.com or write to VITA-AMIKI GROUP PTE. LTD., 10 Anson Road, #32-01, International Plaza, Singapore 079903. For questions about your personal data, please see our Privacy Policy and contact our Data Protection Officer at dpo@vita-universe.com.